Refund Policy
Transparent and fair refund guidelines
for paid services on RuPe.app.
This Refund Policy explains eligibility, refund requests, processing timelines, and important rules related to paid services offered on RuPe.app.
Key Things
You Should Know
Duplicate Payment Protection
Technical Failure Coverage
7-Day Refund Window
Fast Review Process
Transparent Policies
On This Page
1. Paid Services Covered
This Refund Policy applies only to paid services offered by RuPe.app. These services may include, but are not limited to:
Featured Listings
Premium placement for higher visibility.
Premium Listings
Enhanced property listing features.
Property Promotion
Boost property visibility to more users.
Advertising Packages
Marketing and advertising services.
2. Eligible Refund Cases
⚙️ Technical Failure
Purchased service could not be activated because of a platform issue.
💳 Duplicate Payment
User was charged multiple times for the same service.
📋 Incorrect Billing
Incorrect amount charged because of a billing error.
🚀 Service Not Delivered
Purchased premium feature was not activated within the promised timeframe.
3. Non-Refundable Cases
❌ Service Activated
Featured or promoted listing has already started.
❌ Change Of Mind
User voluntarily cancels after purchase.
❌ Incorrect Information
User entered wrong information during purchase.
❌ Service Used
Service has already been partially or fully utilized.
4. Refund Request Timeline
Refund requests must be submitted within 7 days from the date of purchase.
Purchase
Request Refund
Review
Refund
5. How To Request Refund
Contact Support
Reach out through email or phone.
Provide Transaction ID
Share payment reference details.
Explain The Issue
Describe why you're requesting a refund.
Wait For Review
Our support team will review your request.
6. Refund Processing
Refund Processing Information
- ✓ Approved refunds are processed within 5–10 business days.
- ✓ Refunds are issued to the original payment method whenever possible.
- ✓ Processing time may vary depending on banks and payment providers.
- ✓ Users will be notified once the refund has been initiated.
7. Policy Changes
Policy Updates
RuPe.app reserves the right to modify, update, or revise this Refund Policy at any time. Any changes will become effective immediately upon publication on this page unless otherwise stated.
Users are encouraged to review this page periodically to stay informed about updates. Continued use of RuPe.app after policy changes constitutes acceptance of the revised Refund Policy.
8. Contact Us
We are always here to assist you.